Lycan Auto Care – Terms and Conditions

Company Number: 13101965
Effective Date: 29 July 2025

1. Introduction

Welcome to Lycan Auto Care. These Terms and Conditions govern your use of our website, products, and services. By accessing or using any of our offerings, you agree to abide by these terms.

2. Products and Pricing

• All prices are subject to change without prior notice.
• The prices displayed on our website are final at the time of purchase.
• All products and service pricing is clearly listed, but may vary based on vehicle size, condition, and customer requirements.

3. Valeting & Detailing Services

• Service details are available on the Services page of our website.
• All bookings are subject to availability.
• We reserve the right to refuse service at our discretion.
• Customers must undergo a deep clean before entering our maintenance plan.
• Maintenance plans are for one vehicle only per contract. Additional vehicles require a separate plan.

4. Customer Responsibility

• Customers must remove all personal belongings before service. Lycan Auto Care accepts no liability for damage to, or loss of, items left in the vehicle.
• The vehicle must be parked in a safe and legal location for services to be carried out.
• The customer must ensure the vehicle is in a roadworthy condition. Unsafe vehicles may be refused service.
• Any issues must be reported within 48 hours of service. After this period, the service will be deemed accepted and any remedial action may incur charges.

5. Health & Safety

• Our staff operate under strict health and safety guidelines.
• Services will not be performed in unsafe conditions (e.g., busy roads, poor lighting, uneven surfaces, adverse weather).
• The customer must ensure there is safe, clear access around the vehicle.
• If we determine the location poses a risk to staff or equipment, the appointment may be cancelled or rescheduled, and a fee may apply.

6. Insurance

• Lycan Auto Care holds valid public liability and employer’s liability insurance.
• We take all reasonable precautions to ensure safety and professionalism, but shall not be held responsible for pre-existing damage or wear.
• Customers are advised to inform us of any modifications, existing defects, or special care requirements prior to the service.

7. Payment Terms

• All products and services must be paid for in full upon purchase or booking unless otherwise agreed.
• A 25% deposit is required for all valeting or detailing service bookings.
• Deposits are non-refundable unless cancellation is made with at least 48 hours' notice.
• We accept debit/credit cards, PayPal, and bank transfers.
• Invoices are due within 30 days. A 9% late payment fee will apply if payment is not received.
• We reserve the right to add additional charges (admin or recovery fees) for overdue payments.

8. Cancellations and Refunds

• 48 hours’ notice is required to cancel valeting or detailing services. Otherwise, the full amount will be charged.
• No-shows or same-day cancellations incur full charges.
• Refunds for products are accepted within 14 days if the item is unopened and in original condition.
• Refunds are processed within 3–5 working days after receiving returned items.
• Return shipping is at the customer’s expense unless the product is faulty.
• Refunds for services are only issued if we failed to provide the agreed level of care or skill.

9. Delivery of Products

• Deliveries are made to the address specified at checkout. Ensure this is correct, as it cannot be amended post-purchase.
• We are not liable for courier delays or delivery issues beyond our control.
• Damages or shortages must be reported within 48 hours of delivery.

10. Late Payments and Additional Charges

• Late payments beyond 30 days may be referred to a debt collection agency.
• A 9% late payment fee applies after the due date.
• Additional admin fees may apply for overdue account management, rescheduling, or recovery processes.

11. Additional Charges for Special Conditions

If the vehicle presents special conditions—such as broken glass, excessive contamination, or hazardous materials—Lycan Auto Care reserves the right to apply a surcharge.

• Charges typically range between 10% and 25% of the original service cost, or a fixed fee.
• These fees will be communicated and agreed with the customer prior to work proceeding.

12. GDPR Compliance

• We collect personal data to fulfill orders and deliver services.
• Data is processed lawfully and stored securely.
• You have the right to access, correct, or request deletion of your data by emailing: hello@lycanautocare.co.uk
• For full details, see our Privacy Policy.

13. Cookie Policy

• We use cookies to improve your experience and analyze website traffic.
• By using our website, you consent to cookies being used.
• You can adjust cookie settings in your browser. See our Cookie Policy for full details.

14. Liability

• We are not liable for indirect or consequential damages from using our products or services.
• All services are delivered “as is” and results may vary.
• It is the customer’s responsibility to ensure their vehicle is safe to work on.
• Lycan Auto Care may refuse service if the condition of the vehicle or location presents a risk.

15. Intellectual Property

• All content on our website is the property of Lycan Auto Care.
• Unauthorized use or reproduction is prohibited.
• Deliberate copyright infringement may constitute a criminal offence.

16. Amendments

• We reserve the right to amend these Terms and Conditions at any time.
• Updates will be posted on our website and take effect immediately.

17. Contact Us

For questions, concerns, or service issues:
📧 hello@lycanautocare.co.uk
🌐 www.lycanautocare.co.uk