Lycan Auto Care – Terms & Conditions

Effective date: 10 August 2026

These Terms and Conditions apply to services, products and bookings supplied by Lycan Auto Care through our website, booking system, direct enquiries and other agreed sales channels. By placing an order or booking a service, you agree to these terms. Nothing in these terms affects your statutory rights.

1. Services and Pricing

All services are provided subject to availability.

Prices shown on our website or booking system are current guide or starting prices unless specifically stated otherwise. Where a service is advertised “from” a particular price, the final price may vary according to vehicle size, vehicle type, condition, contamination level, access, additional labour required and any optional upgrades selected.

Our current service structure includes mobile valeting and detailing services such as maintenance valets, full valets, interior deep cleans, exterior services, enhancement polishing, ceramic coatings and other specialist vehicle-care services.

Where the condition of a vehicle is materially different from that reasonably expected for the service booked, we may recommend a different service or quote additional labour before continuing.

We will not carry out additional chargeable work without informing the customer first wherever reasonably practicable.

2. Bookings

Bookings are only confirmed once accepted through our booking system or otherwise confirmed by Lycan Auto Care.

Appointment times are estimates and may be affected by traffic, weather, previous appointments or other circumstances outside our reasonable control.

Customers must provide accurate booking information, including the vehicle type, size and condition. Failure to disclose excessive contamination or other circumstances that materially affect the work may result in additional charges or the appointment being rescheduled.

3. Deposits and Payment

Where a deposit is requested, the amount will be clearly shown before the booking is confirmed.

A deposit secures the appointment and may be applied towards the total cost of the service.

The remaining balance is due on completion of the service, unless different payment terms have been agreed in writing beforehand.

We accept payment by debit or credit card, PayPal, bank transfer and any other payment methods displayed at checkout or within our booking system.

Any deposit or cancellation charge retained following a customer cancellation will be limited to a reasonable amount reflecting losses and costs arising from the cancellation. UK consumer guidance makes clear that cancellation charges and retained deposits should not be excessive or operate as an unfair penalty.

For approved business or trade customers with invoicing arrangements, the applicable payment period will be stated on the invoice or agreed separately.

4. Cancellations and Rescheduling

We request at least 48 hours’ notice if you need to cancel or reschedule an appointment.

Where sufficient notice is provided, any deposit will normally be transferred to a replacement appointment or refunded where appropriate.

Where less than 48 hours’ notice is given, we may retain all or part of a deposit or make a reasonable cancellation charge to cover losses directly resulting from the cancellation, including reserved appointment time and costs already incurred.

For same-day cancellations or failure to attend/provide access to the vehicle, a higher reasonable charge may apply where we have been unable to fill the appointment.

Cancellation charges will not exceed the losses we can reasonably attribute to the cancellation. This reflects current CMA guidance on fair consumer contract terms.

If Lycan Auto Care has to cancel because of illness, equipment failure, unsafe working conditions, severe weather or another circumstance outside our reasonable control, we will offer to rearrange the appointment or refund any amount paid for work that will not be supplied.

5. Vehicle Condition and Additional Labour

Our advertised prices assume a vehicle is in a condition reasonably consistent with the service selected.

Additional charges may apply for circumstances including:

• excessive pet hair;
  
• heavy staining;
  
• excessive mud, sand or debris;
  
• mould;
  
• bodily fluids or biological contamination;
  
• broken glass;
  
• excessive adhesive or residue;
  
• unusually heavy exterior contamination;
  
• hazardous materials;
  
• significantly greater labour than reasonably anticipated.
  
• Where practicable, we will explain the additional work and price before proceeding.
• Where additional work is charged by time, the applicable additional labour rate will be communicated before the work proceeds.

6. Customer Responsibilities

• Customers should remove valuable and personal belongings from the vehicle before work begins.
• Lycan Auto Care will take reasonable care but cannot accept responsibility for items left loose within the vehicle unless loss or damage results from our failure to exercise reasonable care and skill.
• The customer must ensure:
• the vehicle can be legally and safely accessed;
  
• sufficient space is available around the vehicle;
  
• The vehicle is located somewhere suitable for mobile work;
  
• any relevant defects, modifications, loose trim, damaged components or special finishes are disclosed before work begins.
  

We may refuse or stop work where continuing would create an unreasonable safety risk or risk of damage.

7. Existing Damage and Vehicle Inspections

We are not responsible for defects, deterioration or damage that existed before we began work.

Older, damaged or previously repaired surfaces may react differently to cleaning, polishing or chemical treatment.

Customers should inform us about known issues including damaged paint, loose trim, poor-quality previous repairs, failing lacquer, aftermarket finishes, damaged upholstery or electrical faults.

Where appropriate, we may photograph or record pre-existing vehicle condition before work begins.

Nothing in this section excludes liability where damage is caused by our negligence or failure to provide services with reasonable care and skill.

8. Service Results

We will provide our services with reasonable care and skill.

Results can vary depending on the age, condition, materials and previous treatment of the vehicle.

Deep cleaning does not guarantee complete removal of every permanent stain, smell, dye transfer or defect.

Machine polishing and paint enhancement improve the appearance of suitable paintwork but do not guarantee removal of every scratch or defect.

Ceramic coating durability is dependent on preparation, application, vehicle use, maintenance and environmental conditions.

9. Maintenance Services

Where we offer maintenance arrangements, eligibility may depend on the vehicle first receiving an appropriate initial clean or preparation service.

Maintenance pricing assumes the vehicle is being maintained at an agreed frequency and remains within a reasonable condition between appointments.

If a maintenance vehicle becomes excessively soiled or the period between visits materially exceeds the agreed schedule, a different service or additional charge may be required.

10. Products and Online Orders

Product prices are those displayed at checkout when the order is placed.

Availability is subject to stock.

We aim to describe products accurately, but minor variations in packaging, colour or appearance may occur.

For standard goods purchased online, consumers generally have a statutory right to cancel qualifying distance purchases within 14 days, subject to the applicable exclusions and conditions.

Returns and refunds will be dealt with in accordance with applicable consumer law. Nothing in these terms limits rights relating to faulty, misdescribed or unsatisfactory goods.

11. Number Plate Orders

Lycan Auto Care is a registered number plate supplier.

Customers ordering registration plates must provide acceptable evidence of identity and entitlement to use the registration before road-legal plates can be manufactured.

The customer is responsible for entering the registration correctly and checking all selected plate options before submitting the order.

We may refuse an order where suitable documentation has not been supplied, the documents cannot be verified, or manufacture would breach applicable number-plate requirements.

Number plates manufactured specifically to a customer's registration and selected specification are personalised goods. Applicable statutory cancellation rights may therefore differ from those applying to ordinary stock products.

Where manufacturing has not yet begun, we will consider reasonable amendment or cancellation requests where possible.

Once personalised plates have entered manufacture, cancellation or alteration may no longer be possible except where required by law or where the goods are faulty or incorrectly manufactured.

12. Delivery

Delivery prices and available services are displayed during checkout.

Customers must provide a complete and accurate delivery address.

If an incorrect address supplied by the customer results in additional postage, redelivery or recovery charges, these may be payable by the customer.

Estimated delivery periods are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused solely by couriers or events outside our reasonable control, but this does not affect the customer's statutory rights where goods are not delivered as required.

Customers should notify us promptly of damaged, missing or incorrect deliveries so that we can investigate.

13. Business and Trade Accounts

Where credit terms have been specifically approved for a business customer, invoices are payable within the period stated on the invoice.

For qualifying business-to-business overdue debts, Lycan Auto Care may exercise statutory rights to interest and debt-recovery compensation under late commercial payment legislation where applicable. Statutory interest is generally 8% above the Bank of England base rate.

These commercial late-payment provisions do not automatically apply to ordinary consumer transactions.

14. Complaints and Remedial Work

If you believe there is a problem with a service, please contact us as soon as reasonably possible and preferably within 48 hours, as this gives us the best opportunity to inspect the vehicle and investigate.

The 48-hour request does not remove or reduce any statutory consumer rights.

Where a service has not been provided with reasonable care and skill, we will deal with the matter in accordance with applicable consumer law, which may include repeat performance, an appropriate price reduction or another remedy where required.

15. Health and Safety

We may refuse, stop or rearrange work where conditions are unsafe.

This may include dangerous roadside locations, insufficient working space, severe weather, unsafe surfaces, poor lighting, aggressive persons or animals, hazardous contamination or circumstances that could reasonably endanger people, vehicles or equipment.

16. Data Protection

We process personal information where necessary to provide services, manage orders and comply with legal or regulatory obligations.

Number-plate orders may require identity and entitlement documentation. We aim to retain only the information necessary for verification, record-keeping and other legitimate purposes, in accordance with our Privacy Policy.

Customers can contact hello@lycanautocare.co.uk regarding their personal information.

17. Liability

Nothing in these terms excludes or restricts liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or statutory consumer rights.

Subject to those rights, Lycan Auto Care will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.

For business customers, additional limitations may apply where separately agreed in writing.

18. Intellectual Property

Website content, original graphics, branding, photographs and other material belonging to Lycan Auto Care may not be reproduced or commercially used without permission, except where permitted by law.

19. Changes to These Terms

We may update these terms from time to time.

The terms applying to a particular booking or purchase will normally be those provided or made available when the customer enters into that contract.

20. Contact

Lycan Auto Care Ltd

Company Registration: 13101965

RPNS: 75919

Email: hello@lycanautocare.co.uk
Website: www.lycanautocare.co.uk