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Terms and Conditions

Lycan Auto Care – Terms and Conditions

1. Introduction

Welcome to Lycan Auto Care. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our offerings, you agree to abide by these terms.

2. Products and Pricing

  • All prices are subject to change without prior notice. The prices displayed for our products on the website are final at the time of purchase.
  • The prices for our products and are as indicated on our website.

3. Valeting Services

  • Our valeting services are detailed on the Services page of our website.
  • All bookings are subject to availability, and we reserve the right to refuse service at our discretion.
  • Service prices may vary based on vehicle size, condition, and specific customer requirements.

Customer Responsibility

Customers must ensure any personal belongings are removed from the vehicle prior to the service being carried out, as we will not be liable for any damages or belongings being misplaced.

Any issues with our services must be reported within 48 hours of service completion. After this time, we will assume the customer is satisfied with the service, and any subsequent issues may incur additional charges.

4. Payment Terms

  • All products and services must be paid for in full at the time of purchase or upon booking unless agreed otherwise.
  • We accept all major debit and credit cards, PayPal, and bank transfers.
  • Invoices for services are due within 30 days of the invoice date. An 8% late payment fee will be applied if payment is not received by the due date.
  • For valeting services, a maximum deposit will need to be made at the time of booking, either via contacting us directly or through our online booking system.

5. Delivery of Products

  • Deliveries will be made to the address specified at checkout. It is the customer’s responsibility to ensure the accuracy of this information.
  • We are not responsible for delays caused by courier services or circumstances beyond our control.
  • Any damages or shortages must be reported within 48 hours of delivery.

6. Cancellations and Refunds

  • Cancellations for valeting services must be made at least 48 hours in advance. Failure to do so will result in the customer being charged the full amount for the service.
  • No-shows or late cancellations will also incur the full charge.
  • Products can be returned within 14 days if unopened and in their original condition. Refunds will be processed once the items are returned and inspected, and they will be issued within 3-5 working days from the date items are received.
  • Refunds for services may be issued at the discretion of Lycan Auto Care if the service provided was not delivered as agreed upon or if it was deemed unsatisfactory due to our failure to provide the service with reasonable care and skill.
  • Return shipping costs are the responsibility of the customer unless the product is faulty.

7. GDPR Compliance

Lycan Auto Care is dedicated to safeguarding your personal data and privacy in compliance with the General Data Protection Regulation (GDPR).

  • We collect personal data such as your name, contact information, and payment details to fulfill your orders and provide you with our services.
  • Your data will be processed only for specific purposes, including order fulfillment, customer service, and marketing (with your consent).
  • You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at [email protected].
  • We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Cookie Policy

This Cookie Policy outlines how Lycan Auto Care (“we,” “us,” or “our”) employs cookies and similar technologies on our website [www.lycanautocare.co.uk] (the “Site”). By using our Site, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

Types of Cookies We Use

We use the following types of cookies on our Site:

  • Essential Cookies: Necessary for the operation of our Site.
  • Performance Cookies: Collect information about how visitors use our Site to improve it.
  • Functionality Cookies: Allow our Site to remember your choices.
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements to you.

Third-Party Cookies

We may also use various third-party cookies to report usage statistics of the Site and deliver advertisements on and through the Site.

Managing Cookies

You can control and manage cookies in several ways. Please note that removing or blocking cookies can impact your user experience. You can:

  • Adjust your browser settings to block cookies.
  • Clear cookies that have already been set.
  • Use browser extensions to manage cookies.

For more information on managing cookies in different browsers, please visit the relevant support pages.

9. Liability

To the fullest extent permitted by law, Lycan Auto Care will not be liable for any indirect, special, or consequential damages arising from the use of our products or services, including but not limited to loss of profits, loss of data, or any other loss, whether in an action of contract, negligence, or other tortious action.

While we strive to provide high-quality services, we do not guarantee that the services will meet the customer’s expectations or achieve any specific results. All services are provided on an ‘as is’ basis.

Lycan Auto Care shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure results from a cause beyond our reasonable control.

You agree to indemnify, defend, and hold harmless Lycan Auto Care, its affiliates, officers, directors, employees, and agents from any claim, liability, loss, damage, or expense (including reasonable attorneys’ fees) arising out of or in connection with your use of our services or your violation of these Terms and Conditions.

It is the customer’s responsibility to ensure that their vehicle is in a safe condition for our services. Lycan Auto Care reserves the right to refuse service if we believe that it may pose a risk to our staff or equipment.

10. Privacy

We value your privacy and are committed to protecting your personal information in line with the General Data Protection Regulation (GDPR). We collect and process personal data only for specific purposes, including order fulfillment, customer service, and marketing (with your consent). For more details, please see our Privacy Policy.

11. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the intellectual property of Lycan Auto Care. Unauthorized use of this content is prohibited. Any deliberate infringement of copyright on a commercial scale may be a criminal offence.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. Customers will be notified of any changes via our website.

13. Applicable Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For any questions or concerns, please contact us at [email protected].